Privacy Policy

Metrocare Rides, Inc. Privacy Policy

Effective as of: ____________, 2025

Metrocare Rides, Inc. (“Metrocare” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy (“Policy”). This Policy describes the information we process to provide through our website (the “Website”) and/or software applications (the “App”; together with the Website, the “Service” or “Metrocare Service”) and any content that is made available through the Metrocare Service. We suggest you read this in conjunction with our Terms of Use (the “Terms”).[1]

While you’re enjoying any of the Service, we collect some information about you. In addition, you may choose to use the App or Website to share information with other users (“Users”). We may also need to share your information sometimes as outlined in this Policy.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use Metrocare Service. By accessing or using this Website or App, you agree to this Policy. This Policy may change from time to time (see Section 12 “Changes to This Policy” below). Your continued use of this Website or App after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

1. COLLECTION OF INFORMATION.

Registration Information

When you use our Service or when you create an account (“Account”) on our Website or App, we may collect certain information (“Registration Information”) about you, such as:

Name;
Username;
Email address;
Phone number;
Location;
Payment information (such as credit card, debit card, Google Pay or Apple Pay information)

Once you register, you will be able to review and change your Registration Information at any time just by logging in to your Metrocare Account. If you have given Metrocare access to your location in your device settings, it is automatically updated based on the location of your device. It is your responsibility to ensure that your Account details are kept up to date. If your phone number or email changes, please ensure that you update this in your Account.

[1] will insert a hyperlink to the Terms when it’s live.

The information we collect helps to enhance the Service and verify our Users. Registration Information such as your username may be visible to other Users who view your profile page.

For Users who are California residents, the data we may collect falls within the following categories of “personal information”, as defined by the California Consumer Privacy Act (“CCPA”):

Identifiers, such as name and location;
Personal information, as defined in the California customer records law, such as contact (including email and telephone number) and financial information;
Characteristics of protected classifications under California or federal law (if you choose to provide them), such as age (only to verify if you are 18 years old);
Commercial information, such as transaction information and purchase history;
Internet or network activity information, such as browsing history and interactions with our Website and App;
Geolocation data, such as mobile device location;
Audio, electronic, visual and similar information, such as photos and videos; and
Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

Profile Information

We recommend and encourage you (and all Metrocare Users) to think carefully about the information you disclose about yourself. We also do not recommend that you put sensitive information on your profile, which may be open to abuse and misuse. Examples of sensitive information include but are not limited to: your email addresses, URLs, phone numbers, personal mailing/residential addresses, credit card details, national identity numbers, and drivers’ license details.

Purchases Information

If you utilize the Service, we will process your payment information, including credit card information, and retain this securely for the prevention of fraud and for audit/tax purposes.

Metrocare may collaborate with payment processors that use automated decisions to prevent fraudulent payment transactions being processed as part of its anti-fraud procedures. The payment processor’s systems check payment transactions for behavior that indicates breaches of its terms or the Metrocare Terms. If a transaction meets certain criteria that demonstrate that the Terms are likely to have been breached and the transaction is likely to be fraudulent, the relevant transaction may automatically be blocked. Where a transaction is blocked, the user will be notified that their transaction cannot be processed, and affected Users may follow the instructions provided by the payment processor to contest the decision.

Geolocation Information

If you have given Metrocare access to your location in your device settings, when you use your device, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device’s coordinates to offer certain features to you.

If you have given Metrocare access to your location, but wish to turn this off, you can do so by the following methods:

iPhone app — settings, privacy, location services, Metrocare
Android — settings, location, Metrocare, permissions, location

Device Information

We may collect information about your device when you use the App including the unique device identifier, device model, and operating system, for a number of purposes, as set out in this Policy.

Links

We may keep track of how you interact with links available on Metrocare including third party services by redirecting clicks or through other means. We may share aggregate click statistics such as how many times a particular link was clicked on.

When you Contact Us

If you contact our team via email, we will receive your email address, and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you) for 6 years after deletion of your account.

Cookies and similar technologies

When you visit our Website or use our App, we may collect personal data from you automatically by using cookies or similar technologies. A cookie is a small file that can be placed on your device or browser that allows us to recognize and remember you.

If you would like to find out more about cookies, including how we use them and what choices are available to you, please refer to our Cookie Policy.

2. USE OF YOUR INFORMATION.

Our main goal is to ensure your experience on Metrocare is an enjoyable one. In order to deliver an enjoyable experience to you, we may use your Registration Information and other information we collect from you to:

offer you our services and features;
contact you with information about the Service (e.g., updates and new features);
personalize the App/Website and the content we deliver to you;
customize the advertisements, promotional and marketing content on the App/Website delivered by us or our business partners or vendors;
conduct research and analytics about how you use and interact with the App/Website;
to test new technologies and processes designed to enhance and improve the App/Website;
resolve disputes, troubleshoot problems and to enforce our Terms;
investigate fraud, protect our legal rights, and to enforce our Terms.
to send you information about the promotions and offers we have available by direct marketing or other modes of communication (unless you opt out from receiving such information); and
protect our Users and third parties from harm.

Moderation Practices

We use a combination of automated systems and a team of moderators to monitor and review accounts (including any information uploaded onto user profiles) and messages for content that indicates breaches of our Terms. If an account or message meets certain criteria that demonstrate that the Terms are likely to have been breached, the relevant account will be subject to a warning and the user’s access restricted and/or blocked. Affected Users can contact Metrocare by the information provided under the “Contact Us” section to contest the decision.

If you share anything that is inconsistent with our Terms, we reserve the right to terminate or restrict access to your Account.

3. DISCLOSURE OF INFORMATION.

Our policy is to not disclose your Registration Information or personal data, except in the limited circumstances described here:

Circumstances where data may be disclosed	Disclosed data
Service Providers – We engage certain trusted third parties to perform functions and provide services to us. We may share your Registration Information or personal data with these third parties, but only for the purposes of performing these functions and providing such services. More information about this is available directly below.	This could include all data, including all CCPA Categories listed above
Moderators – To monitor activity on the App and Website and approve content.	Name and user registration details, profile information (CCPA Categories A, B, and C)
Payment Processing and Telecommunications Companies – To facilitate payments for our premium services.	Cardholder name, cardholder address, card number, payment amount, transaction date/time (CCPA Categories A, B, and D)
Law and Harm – We will cooperate with all third parties to enforce their intellectual property or other rights. We will cooperate with lawfully made law enforcement requests for information from within or outside your country of residence where we are required to by law. This may include where there is an investigation into alleged criminal behavior or to protect the vital interests of a person. We may preserve or disclose any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe in good faith that disclosure is necessary: • to comply with a binding direction court order, or lawful request; • to protect the safety of any person; • to address fraud, security or technical issues e.g. through anti-spam providers to protect the service from criminal activity; or • to protect our rights or property or those of third parties. In such cases we may raise or waive any legal objection or right available to us.	This could include any personal data that Metrocare holds about you, depending on the nature of the request or the issue that we are dealing with, including all CCPA Categories listed above
Business Transfers – In the event that Metrocare or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.	This could include all personal data that Metrocare holds about you, including all CCPA Categories listed above
Marketing Service Providers – To help us serve marketing and advertising on third party websites and applications and measure the effectiveness of our advertising campaigns. More information on this is available below	Advertising identifier associated with your device (Device ID), estimated location (based on your IP address), age and data about your visit to our Website or App and action taken on the platform (for example if you downloaded our App or created an account with our App), hashed email address (CCPA Categories B, C, G, F and K)
Anti-Spam and Anti-Fraud – Your data may be shared with Metrocare’s Service Providers (as defined below), for example, to block accounts and suspected fraudulent payment transactions as part of our anti-spam and anti-fraud procedures.	Email address, phone number, IP address and IP session information, username, subscription history and payment data (CCPA Categories B, F and D).

Aggregated Information – We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling.

4. WHO DO WE SHARE YOUR DATA WITH

Service Providers

We engage certain trusted third parties to perform functions and provide services to us (“Service Providers”). The suppliers with which Metrocare shares User personal data vary depending on a variety of factors, such as which of our App, Website and services a User engages with. For example, to provide our services to Users, we typically use the following suppliers:

Billing services – to allow customers to complete payments on our App (for example, third-party payment processors like Stripe)
Authentication services – to allow customers to authenticate their account
Product improvement and market research – we may use third party platforms and agencies to carry out customer surveys and market research to improve our products and services
IT services – some of the third-party software providers used in the operation of our business may process Users’ personal data

We carry out due diligence on all Service Providers we engage to ensure they have adequate data protection and information security measures in place and only provide them with the personal data necessary to the service they are providing. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible and our suppliers are also subject to extensive obligations under our contractual arrangements, including strict data retention limits.

Marketing Service Providers

We partner with providers of marketing service (such as Google Ads) to help us market and advertise our Services on third party websites and applications and measure the effectiveness of our advertising campaigns. For example:

to exclude you from advertising campaigns aimed at finding new users, if you already have a Metrocare account;
to show Metrocare advertisements to users who have visited the Metrocare App/Website but haven’t yet created a Metrocare account;
to create an audience for our advertisements of other potential users who have similar characteristics to you based on the information the Marketing Service Providers holds about you; or
to deliver customized advertising content to you based on your interests, your activity on our App/Website, and other information you share with us.

We share a limited amount of your personal data with these marketing service providers, such as:

the advertising identifier associated with your device (this is a random number assigned by your mobile device manufacturer to your device to help advertisers (including the manufacturer) know when an ad has been viewed or clicked in an app, and when an ad causes a ‘conversion’ (for example, downloading the app advertised to you))
your estimated location (based on your IP address)
age
data about your visit to our Website or App and action taken on those (for example if you downloaded our App, created an account with our App, or details of any purchases made on Site or in App)
the aggregated, sanitized data of users.

For more information about how we use cookies and other tracking technologies, including how you can set and manage your preferences with regards to such technologies, please see our Cookie Policy.

In some cases, these third parties will also use the data that they collect for their own purposes, for example they may aggregate your data with other data they hold and use this to inform advertising related services provided to other clients.

5. WHAT OTHERS MAY SEE ABOUT YOU.

When using the Metrocare Service, please be careful about posting sensitive details about yourself on your profile. Your Metrocare profile and other information you make available via the App or Website may be viewed by Metrocare.

6. OUR POLICY TOWARDS AGE

Although we want as many people as possible to enjoy our Service, you have to be at least 18 years old to use Metrocare.

Metrocare does not knowingly collect any information about or market to children, minors or anyone under the age of 16. If we become aware that a child, minor or anyone under the age of 16 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration.

If you are under 18 years of age, you will need permission from your parent or guardian to use the Service. Such permission must be provided to Metrocare in writing signed by your parent or guardian indicating the name of the person under 18 years of age, the date of travel, the location of pick up, and the location of drop off.

7. SECURITY

Here at Metrocare, we pride ourselves on taking all appropriate security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls.

Unfortunately, no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:

Please make sure you log out of your Account after use.
Please don’t share the password you use to access your Metrocare Account with anyone else.
Change your password periodically.

We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.

8. COOKIES POLICY

The App and Website use cookies to allow us to provide our services to you. A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, commonly login information for a specific site or search settings on a search website. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Approved third parties may also set cookies or other tracking technologies when you interact with our App/Website. Third parties may include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content and performing services on behalf of Metrocare. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Additionally, you can manage browser cookies through your browser settings. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a website, and some features and services may not work.

The following are the types of cookies we use and how we use them:

Necessary Cookies. These cookies help make the Website usable by enabling basic functions like page navigation and access to secure areas of the App/ Website.
Session Cookies. We use session cookies, also known as “temporary cookies”, to help the App/ Website recognize users and the information provided when they navigate through the App/Website. Session cookies only retain information about a user’s activities for as long as they are on the App/Website. Once the web browser is closed, the cookies are deleted.
Analytical/Performance Cookies. These cookies collect information about how you use the Website or App. These cookies do not gather information that identifies you. They are anonymous and help to improve how the App and Website function.

9. LINKS TO THIRD-PARTY SERVICES

The App or Website may contain links to third-party websites and services, with which we have no affiliation. A link to any third-party service does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a third-party service, you are subject to its privacy policy and practices and not this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit.

10. DATA RETENTION AND DELETION

We keep your personal information only as long as we need it for the legal basis relied upon (as set out in Section 2 above) and as permitted by applicable law.

When your Account is deleted, we make sure it is no longer viewable in the App or Website. For up to 28 days. it is still possible to restore your Account if it was accidentally deleted. After 28 days, we begin the process of deleting your personal information from our systems, unless:

we must keep it to comply with applicable law (for instance, if you make purchases within the App, some personal data may be kept for tax and accounting purposes);
we must keep it to evidence our compliance with applicable law (for example, if an account is blocked, we keep some account information and a record of the behavior that led to the block – this information is retained for evidential purposes in case of queries or legal claims concerning the block);
there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
the information must be kept for our legitimate business interests, such as fraud prevention and enhancing Users’ safety and security (for example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account).

Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by others. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information, they may retain such information to the extent permitted under their terms of service or privacy policies.

11. YOUR PRIVACY RIGHTS

For All Users

We strive to provide you with choices regarding the personal information you provide to us. The following are the rights and choices available to all users:

Access or Update Your Account Information. If you have registered for an account with us, you may review and update certain personal information and preferences in your account profile by logging into the account.
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Opt-out of Marketing Communications. You may opt-out of marketing communications at any time by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
Targeted Advertising. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. For instance, you can opt out of targeted advertising and Google Analytics by following these links:

Google

Google Analytics

Network Advertising Initiative

Choosing Not to Share Your Personal Information. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the “CONTACT US”section below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

The particular rights which are applicable to you (which might include other rights not listed above) may vary depending on your state or country. You should make yourself aware of the rights you have under applicable privacy laws in your state or country.

If you want to exercise any of your rights listed above, please email us at support@777limo.com. You can also contact us by mail at the following address: Metrocare Car Service, Inc., 71 Batavia Pl, Metrocare, NY 10528. For your protection and the protection of all of our Users, we may need to request specific information from you to help us confirm your identity before we can answer the above requests.

If you have a concern about how we have processed your request or your personal data, you should contact us in the first instance via the contact details listed above.

Residents of certain states may have additional personal information rights and choices. Please see below for more information.

For California, Colorado, Connecticut, Utah, and Virginia Residents

For Users who are residents of the States of California, Colorado, Connecticut, Utah, or Virginia, you have the following rights under the applicable state laws:

Right to Notice. You have the right to be informed of Metrocare’s privacy practices regarding the collection, use, sale, and sharing of personal information.
Right to Access. You have the right to access and request that we disclose the personal information that we have collected, used, or disclosed to third parties and also the business or commercial purposes for the collection of this data over the past 12 months.
Right to Request Deletion. You have the right to request that we delete your personal information that we have collected from you and are maintaining. Please be advised, however, that exceptions under the applicable state law may allow us to retain and use certain personal information notwithstanding your deletion request.
Right to Know. If your data is being sold, you have the right to request that we disclose the personal information we sell to third parties and also the business or commercial purposes for the sale of this data.
Right to Opt-Out of Sale. You have the right to opt-out of any sale of your personal information.
Right to Equal Services and Prices. We will not discriminate against you in any manner prohibited by the applicable state law for exercising any of your data privacy rights.

Exercising Your Data Privacy Rights

If you have provided Metrocare with your personal information, you may exercise the above rights by submitting a verifiable consumer request to us by email at support@777limo.com.

If you reside in California, Colorado, or Connecticut, you may designate an authorized agent to submit a privacy rights request on your behalf. We may ask authorized agents to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some cases, we may be required to contact you to verify your identity or confirm the authorized agent has permission to submit the request. Authorized agents can submit rights requests by following the instructions provided above.

When submitting a request, your verifiable request must include the reference “Request for Privacy Information” in the subject line and the body of the message must:

provide sufficient information that allows us to reasonably verify that you are the person whose personal information we have collected;
describe your request with sufficient detail; and
include an e-mail address or mailing address, as applicable, for us to send our response.

12. CHANGES TO THIS POLICY

As Metrocare evolves, we may revise this Policy from time to time. The most current version of the policy will govern our use of your information and will always be at [INSERT URL TO PRIVACY POLICY]. If we make a change to this Policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within Metrocare. Your continued use of our App or Website following the posting of updates or changes constitutes your acceptance of such changes.

13. CONTACT US

If you have questions or comments about this notice, or if you need to access this notice in an alternative format, email us at _________________ or contact us by mail to Metrocare Rides, Inc., 42 Kingsbridge Road, Bronx, NY 10468.